Privacy Policy
LuxoraCraft™ Privacy Policy
Last Updated: May 16, 2026
This Privacy Policy describes how LuxoraCraft™, operated by Nanees Global Business LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from luxoracraft.com (the "Site"), or otherwise communicate with us (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
📋 Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
📥 How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, and email
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
- Account information including your username, password, and security questions
- Shopping information including the items you view, put in your cart, or add to your wishlist
- Customer support information including the information you choose to include in communications with us
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including:
- Companies that support our Site and Services, such as Shopify
- Our payment processors, who collect payment information to process your payment and fulfill your orders
- Third-party analytics and advertising partners who collect information when you interact with our Services or advertisements
🎯 How We Use Your Personal Information
- Providing Products and Services: We use your personal information to process payments, fulfill orders, send notifications, manage your account, arrange shipping, facilitate returns and exchanges, and enable product reviews.
- Marketing and Advertising: We use your personal information to send promotional communications and show you relevant advertisements.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
- Customer Support: We use your personal information to provide you with customer support and improve our Services.
🍪 Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.
We use Cookies to power and improve our Site and our Services, run analytics, and better understand user interaction with the Services. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls.
🤝 How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes:
- With vendors or third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, shipping)
- With business and marketing partners, including Shopify
- When you direct, request, or consent to our disclosure
- With our affiliates within our corporate group
- In connection with a business transaction such as a merger or bankruptcy
- To comply with legal obligations, respond to subpoenas, or enforce our terms
⚖️ Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information:
- Right to Access / Know: Request access to personal information we hold about you
- Right to Delete: Request that we delete your personal information
- Right to Correct: Request correction of inaccurate personal information
- Right of Portability: Receive a copy of your personal information and request transfer to a third party
- Right to Opt Out: Direct us not to "sell" or "share" your personal information for targeted advertising
- Withdrawal of Consent: Withdraw your consent at any time
- Managing Communications: Opt out of marketing emails using the unsubscribe link
You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising these rights.
🌍 International Users
Please note that we may transfer, store, and process your personal information outside of your country of residence, including in the United States and Morocco. Your personal information is processed by our staff, service providers, and third-party partners in these countries.
If we transfer your personal information outside of Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.
👶 Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under 16. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request deletion.
🔒 Security and Retention
We implement reasonable security measures to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive information.
How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
📞 Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:
LuxoraCraft™ - Nanees Global Business LLC
📧 Email: contact@luxoracraft.com
📧 Customer Care: customercare@luxoracraft.com
📞 USA: +1 (307) 429-3558
📞 Morocco: +212 660-408-485
USA Headquarters:
Nanees Global Business LLC
30 N Gould Street, Suite 4000
Sheridan, Wyoming 82801
United States
Operations Center:
Quartier Industriel Sidi Ghanem
Lotissement Maazouzia N°106
Marrakech, Morocco