Shipping & Delivery Policy
LuxoraCraft™ Shipping & Delivery Policy
Last Updated: May 16, 2026
At LuxoraCraft™, we are committed to delivering your handcrafted treasures safely and promptly. This Shipping & Delivery Policy outlines the terms of shipment for products purchased on luxoracraft.com.
🌍 Countries We Ship To
We are proud to ship our handcrafted products worldwide. Our primary shipping destinations include:
- 🇺🇸 United States (all 50 states)
- 🇨🇦 Canada
- 🇬🇧 United Kingdom
- 🇪🇺 European Union countries
- 🇦🇺 Australia
- 🇳🇿 New Zealand
- 🌏 Most other international destinations
If your country is not listed, please contact us at customercare@luxoracraft.com to confirm shipping availability.
⏱️ Order Processing Time
Because our products are handcrafted by skilled artisans, please allow processing time before shipment:
- Ready-to-ship items: 1-3 business days
- Made-to-order items: 5-10 business days
- Custom or personalized items: 10-21 business days
You will receive a confirmation email with tracking information once your order has been shipped.
📦 Shipping Times
Once shipped, delivery times vary by destination:
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 7-14 business days | 3-7 business days |
| Canada | 10-15 business days | 5-8 business days |
| United Kingdom & Europe | 10-18 business days | 5-10 business days |
| Australia & New Zealand | 12-20 business days | 7-12 business days |
| Rest of the World | 15-25 business days | 10-15 business days |
Please note: Delivery times are estimates and may vary due to customs processing, peak seasons, or unforeseen circumstances.
💰 Shipping Costs
- Free Standard Shipping: On orders over $200 USD (USA only)
- Standard Shipping (USA): $9.99 USD for orders under $200
- International Standard Shipping: Calculated at checkout based on destination and weight
- Express Shipping: Available at checkout (rates vary by destination)
Final shipping costs will be calculated and displayed at checkout before payment.
🔍 Order Tracking
Once your order ships, you will receive a shipping confirmation email containing:
- Your tracking number
- A link to track your package
- The estimated delivery date
- The shipping carrier information
You can track your order at any time by:
- Clicking the tracking link in your confirmation email
- Logging into your account on luxoracraft.com
- Contacting customercare@luxoracraft.com
🚚 Our Shipping Partners
We work with trusted international carriers to ensure safe and reliable delivery:
- 📦 USPS (United States Postal Service)
- 📦 FedEx
- 📦 UPS
- 📦 DHL Express (International)
🏛️ Customs, Duties & Taxes
For international orders:
- Prices displayed on luxoracraft.com do not include customs duties or taxes
- Import duties, taxes, and customs charges are the responsibility of the customer
- These fees vary by country and are determined by your local customs office
- We recommend checking with your local customs office for more information before placing your order
- Customs delays are beyond our control and may extend delivery times
🎨 Custom & Personalized Orders
For custom or personalized products:
- Production time is typically 10-21 business days
- Custom orders cannot be cancelled once production has begun
- Custom items are non-returnable unless defective
- Please review your customization details carefully before confirming your order
📥 Delivery Issues
Lost or Stolen Packages
LuxoraCraft™ is not responsible for packages that are marked as delivered by the carrier but are reported missing. However, we will do our best to assist you in investigating the issue. Please contact us within 7 days of the marked delivery date.
Damaged Packages
If your package arrives damaged, please:
- Take clear photos of the damaged packaging and product
- Contact us at customercare@luxoracraft.com within 48 hours of delivery
- Include your order number and photos
We will work with you to resolve the issue through replacement or refund.
Wrong Address
Please ensure your shipping address is correct at checkout. LuxoraCraft™ is not responsible for orders shipped to incorrectly provided addresses.
📧 Order Confirmation
After placing your order, you will receive:
- Order Confirmation Email - Immediately after purchase
- Processing Notification - When your order enters production
- Shipping Confirmation - With tracking information when shipped
- Delivery Notification - When your package arrives
If you don't receive a confirmation email within 24 hours, please check your spam folder or contact us.
📞 Contact Our Shipping Team
For any questions about shipping, delivery, or tracking:
LuxoraCraft™ Customer Care
📧 Email: customercare@luxoracraft.com
📞 USA: +1 (307) 429-3558
📞 Morocco: +212 660-408-485
🕒 Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)
⏱️ Response Time: Within 24 business hours
USA Headquarters:
Nanees Global Business LLC
30 N Gould Street, Suite 4000
Sheridan, Wyoming 82801
United States
Operations & Fulfillment Center:
Quartier Industriel Sidi Ghanem
Lotissement Maazouzia N°106
Marrakech, Morocco
This Shipping & Delivery Policy is part of our Terms of Service. By placing an order with LuxoraCraft™, you agree to the terms outlined above. We reserve the right to modify this policy at any time without prior notice.