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Refund policy

Refund policy

Return & Refund Policy – LuxoraCraft™

At LuxoraCraft™, we value your satisfaction and strive to deliver high-quality, handcrafted products. Please read this policy carefully before making a purchase.

1. Return Eligibility

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • You must also provide proof of purchase (order confirmation or receipt).
  • Items not meeting these conditions may be rejected or incur additional charges.

2. Non-Returnable Items

  • Made-to-order products, customized or personalized items, and bulk orders are non-refundable and cannot be canceled once production has begun.
  • Final sale, warehouse sale, and discounted items are non-refundable.

3. Restocking Fee & Shipping

  • A 20% restocking fee applies to all approved returns.
  • Customers are responsible for return shipping costs.
  • Initial and return shipping charges are non-refundable.
  • We recommend using a trackable shipping service and purchasing shipping insurance.

4. Return Process

  1. Email customercare@luxoracraft.com with your order details and reason for return.
  2. Return requests are reviewed within 3–5 business days.
  3. Provide proof of purchase (order confirmation or receipt).
  4. Once your return is received and inspected:
    • Refunds are issued to the original payment method, minus:
      • 20% restocking fee
      • Round-trip shipping costs
  5. Refunds may take 5–7 business days to appear on your account.

5. Damaged or Defective Items

  • Report any damage within 24 hours of delivery to customercare@luxoracraft.com with photos of the damage and the delivery receipt noting the damage.
  • Do not sign the delivery document without noting damage, or claims may be denied.
  • If you refuse delivery due to damage, take photos and email immediately.
  • Replacement or repair claims may take 2–3 months, depending on coordination with carriers and production.

6. Exchanges

  • Only defective or damaged items are eligible for replacement.
  • To exchange for the same product, email customercare@luxoracraft.com. Delivery time may vary based on your location.

7. Third-Party Shipping Disclaimer

  • LuxoraCraft™ is not responsible for damage or loss if you use a third-party carrier or freight forwarder outside our network.
  • We are not liable for storage fees or damage incurred during third-party storage.

8. Sale & Discount Policy

  • Discount codes cannot be applied to previous purchases or combined with other promotions.
  • Discounts apply only during the promotional period displayed at checkout.

9. Order Cancellation

  • Orders can be canceled automatically within 24 hours of placement.
  • After 24 hours, production of made-to-order products begins and cancellations cannot be accepted.
  • Once production has started, orders are considered final sale and are non-refundable.

Need Assistance?

For questions or help with returns, refunds, exchanges, or cancellations, contact us at: